IMPORTANT: Due to yearly company vacation, our distribution in Hong Kong will not be shipping in the last 2 weeks of July (21st to 31st). Shipping will resume on August 4th. We will still accept and process your orders within this period. However, please do not place your order if our delivery does not fit your project schedule. We are sorry for any inconvenience.
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FAQs
If you cannot find your answer here, please feel free to contact us.
1. Is there a minimum order amount for wholesale?  Q2. I do not have a business, may I order? A: Yes. Even though most of our customers are purchasing for their company, we welcome everyone regardless of background. Please be advised that if your order contains 1 or more wholesale items, it will be processed with business standards. Do not order any out of stock wholesale item if you cannot wait. Q3. Do you have a phone number? A: We do but unfortunately not for service purposes. Our customers are all over the world. We have no plan to stand by on the phone 24/7 and pass the expense on to you. We would like to keep our focus on the online atmosphere. We are much easier to reach by email and we answer emails every day. Not only we can keep a log of communication with you, we can also address your matter more accurately. Q4. Do you have a print catalogue? A: No. Since we change and add new products frequently, the items that we offer are on our online catalogue. Q5. Do you have samples? A: Swarovski has over 20,000 unique items and we simply cannot stock them all. Only certain articles have sample sizes for ordering. Sample quantity costs only a friction of the corresponding factory package. Q6. I have just placed an order and did not select the "pay now" option, how do I pay? A: After you place an order, you will receive an Order Confirmation email. We will check your order manually to make sure everything is okay and apply any additional discount if applicable. We will then send you an invoice to your email. Q7. How long does an order usually take to ship? A: It depends on the stock availability of the items you ordered. Usually for an order containing only in stock items, they will be shipped within days. Otherwise, it takes an average of 3 weeks for us to secure your item through Swarovski in Austria. Product availability for each item is displayed on the product page. It usually take a few business days for us to prepare your order. Q8. Can I change or cancel my order? A: Usually this is not possible after an order is paid. When an order has entered into the processing step, there are more agents (such as Swarovski AG) other than us are involved. Q9. Why would my order be shipped from Hong Kong? A: There are nurmerous advantages, the main ones are shipping and labour cost. We occassionally send retail quantity from our Canada location if they are available. Q10. How much is shipping to _____? A: The shipping estimator on the Shopping Cart page is mostly accurate. If we are unable to ship your order with the quoted amount, we will let you know after you have placed an order. Q11. Do you ship to _____? A: Yes, we ship to the North Pole. Everywhere in the world, we ship. Q12. Which currency do you accept? A: We accept United States dollar (USD), Canadian dollar (CAD), Eurodollar (EUR), Australian dollar (AUD), British Pound (GBP), and others. We use USD as the main currency. Other currencies are assumed as reference only and will be adjusted according to the current exchange rate with USD. Typically, US residents will be asked to submit USD while Canadians will be asked to submit CAD, etc. You may specify the perferred currency during order check-out. |