Ordering Information

Placing Your Orders

The best and most secured method to place your order is through our website. Not only can you view stock status and get estimation on dispatch time, you can also select your shipping method, obtain a total, and submit your payment all during checkout. If you have difficulty finding items, please feel free to contact us.

Stock Status

If time is a concern, please feel free to contact us for stock status before you place an order. The quantity shown as in-stock is subjected to prior sales and may not be 100% accurate, especially during the weekend. Some items may be available in smaller quantity but is not shown as in-stock on our website. If time is a concern, please select in-stock items only.

Production Order (Backorder)

While most of the items we distribute are in-stock, some items may occasionally become out-of-stock because of high demands. Actual production time depends on the factory’s latest capacity.

Typical time required for production
  • SWAROVSKI® products: 3 to 6 weeks
  • PRECIOSA® products: could take weeks to months
  • PREMIUM/ValueMAX products: within a few weeks
  • MIYUKI®/TOHO® products: could take months
  • Stones requiring setting attached: an additional 1 to 2 weeks
  • Please contact us if you have any concern

  • Please understand that manufacturers do not provide urgent, rush, or any similar kind of service. However, you can be assured that we will do our best within our control to fulfill your order as soon as possible.

    Tax and Duty

    We do not collect sales tax for any government. Please be advised that you will be the sole importer. Similar to shopping locally, you will be responsible for any tax and/or duty (rare) that your country may apply on the goods upon entry. Nevertheless, many countries have tax exemption for packages below a certain value.

    Payment Methods

    Credit Card
    This is the fastest and most secured method. We can accept all major Credit Cards. We can usually start processing your order within 1 business day. Credit card payments are processed by Stripe and we do not keep any credit card data on our server.

    PayPal
    Due to the unreliable dispute system PayPal has in place, we can only accept PayPal on orders up to $200.00USD. Please contact us to activate this option in your account.

    Wired Transfer/Bank Transfer
    We also accept wired transfer, also known as bank transfer or EFT. We'll supply you with our bank information if you select this option. Transfer could either be in US Dollar, Canadian Dollar, Hong Kong Dollar, Euro, and dozen of other major currencies. It usually takes a few business days for payment to clear and have your order finalized. We have associated bank accounts for accepting domestic and international transfer in the US, Canada, Japan, and Hong Kong.

    Returns and Exchanges

    As a wholesale distributor, we basically do not accept returns.

    In some special case, we can accept return on qualified items that have been shipped to you within 10 days. Please contact us for a Return Authorization before you ship the items back. In order to remain 100% confident on the goods we sell are genuine items, we can only accept returns on unopen and unaltered factory package. Therefore, we cannot accept return on retail quantity items and made-to-order items (eg. all Swarovski settings). If you are uncertain on the color, size, or shape, please make a sample retail order first (where available). Please package the items carefully, as we cannot credit items damaged during transit.

    In order to keep your cost low, we will not pass the costs associated with returns from other customers onto you. There will be a 50% restocking fee for refund and 35% restocking fee for exchange (as credit on new order). Shipping and handling is not refundable. All discounts applied on the order will be revoked. Any opened or altered factory pacakge sent back to us will be discarded without credit with no exception.

    Most wholesalers, including our suppliers and factories, do not accept any type of return unless it is a quality issue. Thus, returned goods are usually eventually disposed. We are at a loss even with the re-stocking fee and unfortunately some customers want us to take the full loss when they have made a mistake, which regrettably we are unable to entertain. Thank you for your understanding.

    If we have made an error in shipping, we must ask you to please send us back the wrong item(s) first to confirm the mistake. Meanwhile, we will re-prepare your order and ship it as soon as the wrong items are returned. If the error is made by us, standard registered parcel shipping fee will be credited. Any return should be shipped securely as you will be responsible for any accidental loss.

    Cancellation

    Once an order is finalized, it cannot be modified or cancelled. So please be careful when you are placing your finalized order. If under certain circumstances your cancellation is authorized, we can only issue a partial refund of 50%. We cannot cancel items already on order with manufacturers like Swarovski. And subsequently, they will retain all of the deposit that we have submitted for you to secure your items. Please be reminded all orders are final and bound to a sales contract.

    Information and prices are subject to change without notice.
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    Miyuki is the registered trademark of MIYUKI Co.,Ltd. Preciosa is the registered trademark of PRECIOSA, a.s.. Swarovski, Swarovski Gems, STELLUX, Oktant, and STRASS are the registered trademark of Swarovski AG. Trademarks are only used on this site to identify the products made by their respective manufacturers. We are not affiliated with any company of the products sold on our website.