Shipping Information


Free worldwide shipping for all orders over $137.08CAD!
The shipping fee is shown on the Shopping Cart page after you place the items into your shopping cart.

We ship and resupply multiple times a week.
Next dispatch is on or before June 30th, 2017 (Friday)

Retail order (B2C) and wholesale order (B2B) have different shipping and handling rate. If your order contains both wholesale and non-wholesale items, it will be considered as a wholesale order. Any non-wholesale item will not be counted toward the calculation of a wholesale order. In other words, retail items are shipped free along wholesale items.

Due to the volume of orders we process, we normally ship every Tuesday, Friday, and occassionally Saturday for all orders placed before each dispatch date's deadline. We cannot provide rush service due to our process structure. All orders will be sent out by HongKong Post and delivered by your local postal service.

We currently offer a flat-rate shipping and handling fee for certain countries and shipping methods. The following fee covers at least one shipping. We do not charge extra for any additional shipping due to backordered items. Please see backorder near the bottom for more information.

Australia

Retail Order Wholesale Order
Registered Air Mail
5 to 8 business days
Traceable, Signature Required, Delivery Confirmation
$9.62CAD 3% of wholesale value
plus $12.39CAD
Expresspost
2 to 6 business days
Advanced Tracking, Signature Required, Delivery Confirmation, Insurance Applicable, Priority Through Customs
$41.47CAD
3% of wholesale value
plus $41.47CAD

Canada

Retail Order Wholesale Order
Registered Air Mail
5 to 12 business days
Traceable, Signature Required, Delivery Confirmation
$9.62CAD 3% of wholesale value
plus $12.39CAD
Expresspost
2 to 8 business days
Advanced Tracking, Signature Required, Delivery Confirmation, Insurance Applicable, Priority Through Customs
$41.47CAD
3% of wholesale value
plus $41.47CAD

United Kingdom

Retail Order Wholesale Order
Registered Air Mail
5 to 8 business days
Traceable, Signature Required, Delivery Confirmation
$9.62CAD 3% of wholesale value
plus $12.39CAD
Expresspost
2 to 5 business days
Advanced Tracking, Signature Required, Delivery Confirmation, Insurance Applicable, Priority Through Customs
$41.47CAD
3% of wholesale value
plus $41.47CAD

United States

Retail Order Wholesale Order
Registered Air Mail
5 to 8 business days
Traceable, Signature Required, Delivery Confirmation
$9.62CAD 3% of wholesale value
plus $12.39CAD
Expresspost
2 to 5 business days
Advanced Tracking, Signature Required, Delivery Confirmation, Insurance Applicable, Priority Through Customs
$41.47CAD
3% of wholesale value
plus $41.47CAD

Rest of the World

Retail Order Wholesale Order
The following postage is guideline only. Shipping charge is displayed on the Shopping Cart page once items are added in there.
Registered Air Mail
4 to 17 business days
Traceable, Signature Required, Delivery Confirmation
$9.62CAD 1-10% of wholesale value
plus $12.39CAD
Expresspost
2 to 12 business days
Advanced Tracking, Signature Required, Delivery Confirmation, Insurance Applicable, Priority Through Customs
1-10% of total value
plus $41.47CAD
(minimum)
1-9% of total value
plus $41.47CAD
(minimum)

Free Shipping

Free Shipping — Regular orders totaling $137.08CAD or more ship free via Hong Kong Post Airmail. This offer is offered to customers worldwide. Wholesale orders totaling $137.08CAD or more are also eligible for this offer.

Gift Certificates — Gift Certificates are shipped free of charge via Lettermail (additional charges will apply for two-day and overnight delivery). Gift Certificates are not considered merchandise, and as such do not contribute towards the $137.08CAD free shipping offer when purchased with other items.

Processing Time The above time is for shipping only. Products are shipped according to availability. We try to ship items as soon as possible. For information on wholesale order processing time, please see Wholesale Order for more information. Retail order will be shipped within days after payment is received unless a backorder is placed.
Commercial Couriers We can ship DHL, FedEx, UPS if you could provide us your shipping account number. Simply select your courier and provide us the information during checkout. Please note brokerage fee with courier company could be costly. Please check with your courier company regarding international importation if necessary.
Backorder We welcome anyone placing backorder on any item that is not available immediately. In fact, some items will not be available unless you place a backorder (production order). We have guidelines governing the shipping frequency for orders containing backorder items. We usually ship once a week until your order is fulfilled. We do not charge extra for any additional shipping. All additional shipping will be by registered airmail only. Frequency is the sole decision of our distribution operation. Any special shipping request may require additional shipping fee.
Holiday Schedule Holiday of Hong Kong, Austria, and your country may cause a delay in delivery. Please check the holiday schedule if time is a concern for you. We resupply from the Austria factory directly twice per week and cargo flight might get cancelled during the holiday.
Tax, VAT, & Duty Please be advised that you will be the sole importer of any item shipped from a foreign country. You will be responsible for any tax and/or duty your country impose on the goods. Customs of your country may also delay your shipment, which is an issue we do not, nor the shipping company, have any control over.

 

Information and prices are subject to change without notice.
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Miyuki is the registered trademark of MIYUKI Co.,Ltd. Preciosa is the registered trademark of PRECIOSA, a.s.. Swarovski, Swarovski Elements, and Crystallized are the registered trademark of Swarovski AG. Trademarks are only used on this site to identify the products made by their respective manufacturers. We are not affiliated with any company of the products sold on our website.